Terms of Service

Last Updated: 30/06/2026 1. About these terms These Terms of Service ("Terms") govern your access to and use of the Map Alerts platform, data feeds, APIs and related services (together, the "Service") provided by Map Alerts Pty Ltd (ABN 73695414718) ("Map Alerts", "we", "us", "our"). The Service is provided to businesses only. By accessing or using the Service, or by signing to accept these Terms, you ("you", "the Customer") agree to be bound by these Terms. If you are entering into these Terms on behalf of a business, you confirm that you have authority to bind that business, and "you" means that business. If you do not agree to these Terms, you must not access or use the Service. 2. Eligibility The Service is available only to businesses and to individuals using the Service for business purposes who are at least 18 years old and able to form a binding contract. The Service is not intended for personal, domestic or household use. 3. Accounts 3.1. To use the Service you must create an account and may be issued with API credentials. 3.2. You are responsible for keeping your account details and API credentials secure and confidential, and for all activity that occurs under your account or credentials. 3.3. You must notify us promptly at hello@map-alerts.com if you become aware of any unauthorised use of your account or credentials. 3.4. We may suspend or disable accounts or credentials where we reasonably believe there has been a breach of these Terms, a security risk, or non-payment. 4. The Service 4.1. The Service consists of a software platform that monitors publicly available, user-reported incident information and notifies you of incidents relevant to your area. Depending on your plan, we deliver alerts by one or more of the following methods: (a) by posting a notification containing a link to a public third-party map (such as Waze or Google Maps) at the incident location, into a messaging group (such as a Telegram group); and/or (b) by delivering formatted alert data ("Alert Data") to you via an interface such as an API. In these Terms, "Alert Data" includes the incident information, links and notifications delivered to you by any method. 4.2. Where alerts are delivered by a link to a third-party map, the incident itself is viewed on that third party's public service (for example, Waze or Google Maps), which is operated by the relevant third party and subject to that third party's own terms and privacy practices. We do not control those services. 4.3. We may modify, add to, or remove features of the Service (including delivery methods) from time to time to maintain or improve it. We will use reasonable efforts to give you advance notice of any change that materially reduces the core functionality you rely on. 4.4. The Service is provided on a best-efforts basis. While we aim for high availability, we do not guarantee that the Service or the delivery of alerts will be continuous, uninterrupted, timely, or error-free. 5. Nature of the data – important 5.1. The Alert Data consists of unverified, user-reported information (such as coordinates and timestamps) originating from third-party sources. It is provided to you "as is" and "as available". 5.2. We do not create, own, verify, validate or guarantee the Alert Data. We do not represent or warrant that any alert is accurate, complete, current, reliable, or fit for any particular purpose. Alerts may be incorrect, delayed, duplicated, or missing. 5.3. You are responsible for how you use the Alert Data, including any decisions you or your customers make in reliance on it. You must satisfy yourself that the Alert Data is suitable for your intended use, and you use it at your own risk. 5.4. You must not represent to any third party that the Alert Data is verified or guaranteed by Map Alerts, or that Map Alerts is responsible for its accuracy. 5.5. The availability and content of the Alert Data depends on third-party sources outside our control. If a third-party source becomes unavailable, changes, or restricts access, the Service or the Alert Data may be affected, and we will not be liable for any resulting interruption (see clause 11). 5.6. Messaging groups. Where alerts are delivered into a messaging group (such as a Telegram group), you are responsible for the creation, membership, administration and security of that group, and for the people you allow into it. We are not responsible for the messaging platform, for who has access to your group, or for what members do with the alerts or links shared in it. The messaging platform is a third party with its own terms and privacy practices. 6. Your responsibilities and acceptable use 6.1. You must use the Service only for lawful business purposes and in accordance with these Terms. 6.2. You must not: (a) resell, redistribute, sublicense or otherwise make the Service or Alert Data available to any third party, except as expressly permitted in writing by us; (b) access the Service by any means other than the interfaces and credentials we provide; (c) reverse engineer, decompile, or attempt to extract the source code of the Service, except to the extent permitted by law; (d) interfere with, disrupt, overload, or attempt to gain unauthorised access to the Service or any systems or networks connected to it; (e) use the Service in a way that breaches any law, infringes the rights of any person, or that could damage our reputation or that of the Service; or (f) exceed any usage, rate, or volume limits we set for your plan. 6.3. You are responsible for your own use of the Alert Data and for your compliance with all laws applicable to your business, including any privacy laws relevant to how you use the alerts. 7. Subscription, fees and payment 7.1. The Service is provided on a recurring monthly subscription. Your subscription continues each month until cancelled in accordance with these Terms. 7.2. Fees are set out on our website or in your plan and are payable monthly in arrears. All fees are in Australian dollars and are exclusive of GST unless otherwise stated. We are registered for GST, it will be required in the fee. 7.3. We may change our fees. We will give you at least 30 days' notice before a fee change takes effect. If you do not agree to the change, you may cancel before it takes effect; continuing to use the Service after that date constitutes acceptance of the new fees. 7.4. Payment is due 14 days from invoice date. If any amount is not paid when due, we may suspend the Service until payment is made. 8. Cancellation and refunds 8.1. You may cancel your subscription at any time by emailing hello@map-alerts.com. Cancellation takes effect at the end of your current monthly billing period. 8.2. You may be charged for the portion of the month during which the Service was available to you, up to cancellation. 8.3. We may suspend or terminate your access immediately if you materially breach these Terms (including non-payment). Where we terminate for your breach, fees already paid are non-refundable except to the extent required by law. 8.4. Nothing in this clause limits any rights you have under the Australian Consumer Law that cannot be excluded. 9. Intellectual property 9.1. The Service and all software, systems, and materials that make up the Service (the "Platform") are owned by Map Alerts (or our licensors) and are protected by intellectual property laws. We retain all rights, title and interest in the Platform, including any improvements, enhancements or modifications to it, regardless of what data passes through it. 9.2. We grant you a limited, non-exclusive, non-transferable, non-sublicensable licence, during the term of your subscription, to access and use the Service and to use the Alert Data delivered to you for your internal business purposes. 9.3. This licence does not transfer to you any ownership of, or rights in, the Platform. These Terms do not grant you any right to use our name, logo or trademarks. 9.4. The arrangement does not transfer ownership of, or assign any rights in, the underlying collected data to you. The Alert Data is provided as a licensed feed only. 10. Warranties and consumer guarantees 10.1. To the maximum extent permitted by law, and subject to clause 10.3, the Service and the Alert Data are provided "as is" and "as available", and we exclude all express and implied warranties, representations and guarantees, including any implied warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement. 10.2. Without limiting clause 10.1, we do not warrant that the Service will be uninterrupted, secure, timely, or error-free, or that the Alert Data will be accurate, complete or reliable. 10.3. Australian Consumer Law. Certain rights and guarantees under the Australian Consumer Law (and other laws) cannot be excluded, restricted or modified. Nothing in these Terms excludes, restricts or modifies any such right or guarantee. Where we are permitted to limit our liability for a breach of a non-excludable guarantee, our liability is limited, at our option, to (in the case of services) resupplying the services or paying the cost of having the services resupplied; and (in the case of goods) replacing the goods, supplying equivalent goods, or paying the cost of doing so. 11. Limitation of liability 11.1. Subject to clause 10.3, and to the maximum extent permitted by law: (a) we are not liable to you for any indirect, incidental, special or consequential loss, or for any loss of profit, revenue, business, goodwill, anticipated savings, or data, however arising, whether or not we were advised of the possibility of such loss; and (b) our total aggregate liability to you arising out of or in connection with the Service and these Terms, however arising (including in contract, tort (including negligence), or under statute), is limited to the total fees paid by you to us in the 12 months immediately before the event giving rise to the liability. 11.2. You acknowledge that the Alert Data is unverified third-party information and that we are not liable for any loss arising from your reliance on it, or from any inaccuracy, delay, duplication, or absence of any alert, to the maximum extent permitted by law and subject to clause 10.3. 11.3. We are not liable for any failure or delay in providing the Service to the extent it is caused by an event beyond our reasonable control, including the unavailability of, or any change to, a third-party data source. 12. Indemnity 12.1. To the maximum extent permitted by law, you indemnify us against any loss, liability, cost or expense (including reasonable legal costs) we suffer or incur arising out of or in connection with any third-party claim relating to: (a) your use of the Service or the Alert Data; (b) your breach of these Terms; or (c) your breach of any law in connection with your use of the Service. 12.2. This indemnity does not apply to the extent the loss was caused by our own breach of these Terms, or our negligence or wilful misconduct. 13. Suspension and changes to the Service 13.1. We may suspend the Service (in whole or in part) where reasonably necessary to protect the Service, our systems, or other users, to address a security or legal risk, or where required by a third-party source. We will use reasonable efforts to give you notice where practicable. 13.2. We may discontinue the Service, or any part of it, by giving you reasonable prior notice. 14. Privacy 14.1. We handle personal information in accordance with our Privacy Policy, available at http://www.map-alerts.com/privacy-policy.html, and in accordance with the Privacy Act 1988 (Cth) where applicable. 14.2. You are responsible for ensuring that your own use of the Alert Data complies with any privacy or data-protection laws applicable to your business. 15. Changes to these Terms 15.1. We may update these Terms from time to time. We will post the updated Terms on our website and update the "Last updated" date. For material changes, we will give you reasonable notice (for example, by email or an in-product notice). 15.2. Your continued use of the Service after the updated Terms take effect constitutes acceptance of the updated Terms. If you do not agree, you must stop using the Service and may cancel. 16. General 16.1. Governing law. These Terms are governed by the laws of all Australian States, Australia, New Zealand, and you and we submit to the non-exclusive jurisdiction of the courts of that place. 16.2. Entire agreement. These Terms (and any plan details and policies referred to in them) are the entire agreement between you and us about the Service and supersede any prior representations or understandings. 16.3. Assignment. You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations on notice to you. 16.4. No waiver. If we do not enforce a right under these Terms, that is not a waiver of that right. 16.5. Severance. If any part of these Terms is found to be invalid or unenforceable, that part is severed and the rest of the Terms continue to apply. 16.6. Notices. We may give you notices by email or by posting them within the Service or on our website. 16.7. Survival. Clauses 5, 9, 10, 11, 12 and 16 survive termination of these Terms.